What is "Support Coordination"?

Support Coordination, previously known as case management, refers to a set of services designed to aid Medicaid-eligible individuals in obtaining necessary waiver services, as well as a variety of State Plan services. These services encompass medical, social, and educational support, along with other forms of assistance within the framework of the Office for Citizens with Developmental Disabilities (OCDD). This spectrum of services encompasses several waivers, including the Children’s Choice Waiver, Supports Waiver, Residential Options Waiver, and New Opportunities Waiver.

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The role of Support Coordination extends to crafting high-quality, person-centered plans that prioritize the individual's needs and aspirations. Support Coordinators are responsible for ensuring that plan approvals and revisions are conducted in a timely manner, which entails a variety of necessary tasks.

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Furthermore, they play an instrumental role in developing and coordinating community resources that align with the requirements of the individuals they serve. They also monitor the implementation of the plans, assuring that personal outcomes are being achieved as projected.

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In addition, Support Coordinators act as a resource for individuals under the self-direction option of the waivers. They provide these individuals with relevant information and assistance, empowering them to direct and manage their services effectively. Through this comprehensive approach, Support Coordination aims to facilitate access to essential services and improve the quality of life for Medicaid-eligible individuals.